Policies

Privacy Statement:  How we use Cookies

Cookies are very small text files that are stored on your computer when you visit some websites. 

We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.

You can disable any cookies already stored on your computer, but these may stop our website from functioning effectively.

The following is strictly necessary in the operation of our website.

This website will:

    • Remember what is in your shopping basket
    • Remember where you are in the order process
    • Remember that you are logged in and that your session is secure.  You need to be logged in to complete an order.

The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).

Functional Cookies

This website will:

    • Track the pages you visit via Google Analytics (this helps us see which products are the most popular)

Targeting Cookies

This website will:

    • Allow you to share pages with social networks such as Facebook (If available)
    • Allow you to share pages via Facebook

By continuing to use our site you are accepting the use of these Cookies.

This website will not

    • Share any personal information with third parties.

Privacy policy

  1. Introduction

1.1    We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.

  1. Collecting personal information

3.1    We may collect, store and use the following kinds of personal information:

(a)    Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);

(b)    Information that you provide to us when registering with our website (including your email address);

(c)    Information that you provide when completing your profile on our website ;

(d)    Information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address);

(e)    Information that you provide to us when using the services on our website, or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use);

(f)    Information relating to any purchases you make of our goods or services or any other transactions that you enter into through our website (including your name, address, telephone number, email address and card details);

(h)    Information contained in or relating to any communication that you send to us or send through our website (including the communication content and metadata associated with the communication); and

(i)     Any other personal information that you choose to send to us.

3.2    Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy.

  1. Using personal information

4.1    Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

4.2    We may use your personal information to:

(a)    Administer our website and business;

(b)    Personalise our website for you;

(c)    Enable your use of the services available on our website;

(d)    Send you goods purchased through our website;

(e)    Supply to you services purchased through our website;

(f)    Send statements, invoices and payment reminders to you, and collect payments from you;

(g)    Send you non-marketing commercial communications;

(h)    Send you email notifications that you have specifically requested;

(i)     Send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);

(j)     Send you marketing communications relating to our business which we think may be of interest to you, by email or similar technology (you can inform us at any time if you no longer require marketing communications);

(l)     Deal with enquiries and complaints made by or about you relating to our website;

(m)   Keep our website secure and prevent fraud; and

(n)    Verify compliance with the terms and conditions governing the use of our website.

4.3    If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

4.5    We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.

4.6    All our website financial transactions are handled through our payment services provider, Barclaycard or Paypal. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

  1. Disclosing personal information

5.1    We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

5.3    We may disclose your personal information:

(a)    to the extent that we are required to do so by law;

(b)    in connection with any ongoing or prospective legal proceedings;

(c)    in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

5.4    Except as provided in this policy, we will not provide your personal information to third parties.

  1. Security of personal information

8.1    We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

8.2    We will store all the personal information you provide on our secure (password- and firewall-protected) servers.

8.3    All electronic financial transactions entered into through our website will be protected by encryption technology.

8.4    You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

8.5    You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

  1. Amendments

9.1    We may update this policy from time to time by publishing a new version on our website.

9.2    You should check this page occasionally to ensure you are happy with any changes to this policy.

  1. Your rights

10.1  You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:

(a)    the payment of a fee (currently fixed at GBP 10); and

(b)    the supply of appropriate evidence of your identity [(for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address)].

10.2  We may withhold personal information that you request to the extent permitted by law.

10.3  You may instruct us at any time not to process your personal information for marketing purposes.

10.4  In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

  1. Third party websites

11.1  Our website includes hyperlinks to, and details of, third party websites.

11.2  We have no control over, and are not responsible for, the privacy policies and practices of third parties.